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Service Agreement

Last updated: 17 September 2026

This Service Agreement (“Agreement”) governs access to and use of software applications, bots, and related services that SysTransform provides through Lark (also known as Feishu) and related websites, including https://systransform.ai/ (together, the “Service”).

The Service is provided by SysTransform (“SysTransform”, “we”, “us”). By installing, enabling, or using the Service in your Lark organisation, you agree to this Agreement on behalf of that organisation (“Customer”, “you”). If you do not agree, do not install or use the Service.

1. The Service

SysTransform provides AI-assisted workflow, briefing, workshop, and operations tools that may run as a Lark app or bot inside the Customer’s Lark tenant. Features may include messaging, forms, knowledge lookup, workflow assistance, and links to SysTransform websites and events.

We may change, suspend, or discontinue features with reasonable notice where practicable. The Service is provided for business use.

2. Eligibility and accounts

You must have authority to bind the Lark organisation that installs the app. Administrators are responsible for who can access the Service inside Lark and for complying with Lark’s own terms.

3. Customer responsibilities

  • Use the Service only for lawful business purposes.
  • Do not misuse, probe, or disrupt the Service or other customers.
  • Do not upload unlawful, infringing, or confidential data you are not allowed to share.
  • Keep Lark admin settings, permissions, and user access under your control.
  • Review outputs before relying on them for operational or legal decisions. AI output can be incomplete or wrong.

4. Customer data

To operate the Lark app we may process messages, user identifiers, organisation identifiers, and other content you or your users submit through the Service (“Customer Data”). We process Customer Data to provide, secure, and improve the Service, and to support you.

We do not sell Customer Data. We do not use Customer Data to train public models for unrelated third parties. Subprocessors (for example hosting or Lark) may process data as needed to run the Service.

You retain rights in Customer Data. You grant SysTransform a limited licence to process Customer Data solely to provide the Service and meet legal duties.

Website privacy practices for systransform.ai are described on our website. For the Lark app, this Agreement and our in-app permission notices apply.

5. Fees

Unless we agree a paid plan or statement of work in writing, Lark app access may be provided free or as a trial. Paid workshops, diagnosis, and implementation work are separate and are scoped under their own proposals or invoices. Unpaid fees may result in suspension of paid features.

6. Intellectual property

SysTransform and its licensors own the Service, software, branding, and documentation. This Agreement does not transfer ownership. You may not copy, reverse engineer, or resell the Service except as allowed by law.

Feedback you give may be used to improve the Service without obligation to you.

7. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to perform this Agreement, except for information that is public, independently developed, or required to be disclosed by law.

8. Availability and support

We aim to keep the Service available but do not guarantee uninterrupted uptime. Lark platform outages are outside our control. Support is provided via https://systransform.ai/contact/ during Malaysia business hours unless a paid support term says otherwise.

9. Disclaimers

The Service, including any AI-generated content, is provided “as is.” We do not warrant that it will be error-free, uninterrupted, or fit for a particular purpose. You remain responsible for your business decisions, compliance, and human review of outputs.

10. Liability

To the extent permitted by law, SysTransform is not liable for indirect, incidental, special, or consequential loss, or loss of profit, data, or goodwill. Our total liability under this Agreement in any twelve-month period is limited to the fees you paid us for the Service in that period, or MYR 500 if no fees were paid.

Nothing in this Agreement limits liability that cannot be limited under Malaysian law (including fraud or personal injury caused by negligence, where applicable).

11. Term and termination

This Agreement starts when you install or first use the Service and continues until you uninstall the app and stop using the Service, or we terminate it. Either party may terminate for material breach if not remedied within 14 days of notice. We may suspend or terminate immediately for unlawful use or risk to the Service or others.

On termination we will stop providing the Lark app to your organisation. We may delete Customer Data from our systems within a reasonable period, except where we must retain it for legal or security reasons.

12. Changes

We may update this Agreement by posting a new version at this URL and updating the date above. Continued use after the effective date constitutes acceptance. If you do not agree, uninstall the app and stop using the Service.

13. Governing law

This Agreement is governed by the laws of Malaysia. Courts of Malaysia have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect the Service or intellectual property.

14. Contact

SysTransform
Website: https://systransform.ai/
Contact: https://systransform.ai/contact/

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